Hotels are great at making the guest experience seamless, but it is not without great effort and coordination. Discover how a hotel is run, the right ways to meet and exceed guest expectations and what delivering 5-star guest service requires.

Hotels are great at making the guest experience seamless, but it is not without great effort and coordination. Discover how a hotel is run, the right ways to meet and exceed guest expectations and what delivering 5-star guest service requires.

Guests at events and restaurants today are looking for unique experiences and a high level of professional service. Learn the techniques of restaurant and beverage service that will allow you to gain employment at 5-star hotels and restaurants.

Guests at events and restaurants today are looking for unique experiences and a high level of professional service. Learn the techniques of restaurant and beverage service that will allow you to gain employment at 5-star hotels and restaurants.

A successful hotel manager is not necessarily an expert in all aspects, but deep understanding on principles and the contents of their work are crucial, as well as high leadership skill and the ability to communicate and manage their tasks. In addition, a successful hotel manager should win the hearts of the heads of each department, the hotel staffs whose experience and expertise are higher, and older staffs under your supervision that are quite hard to handle. This course will allow you to understand strategies for a good hotel GM, concerning business aspect, how to make money, how to develop your leadership skills and influence your team, customer services, and techniques on how to work with hotel owners and executives from international hotel chains.  

A successful hotel manager is not necessarily an expert in all aspects, but deep understanding on principles and the contents of their work are crucial, as well as high leadership skill and the ability to communicate and manage their tasks. In addition, a successful hotel manager should win the hearts of the heads of each department, the hotel staffs whose experience and expertise are higher, and older staffs under your supervision that are quite hard to handle. This course will allow you to understand strategies for a good hotel GM, concerning business aspect, how to make money, how to develop your leadership skills and influence your team, customer services, and techniques on how to work with hotel owners and executives from international hotel chains.  

As health and wellness tourism is still trending and meets a market need, and as we open our country to join AEC, spa business tends to grow very fast. Entrepreneurs or spa managers or anyone who is interested to invest in a spa business must learn about spa management principles, spa business planning, marketing strategies that focus on finding selling points that are different from those of competitors, products’ information, spa supplies and equipment, in order to respond to needs of customers both from inside and outside Thailand.

To manage front office in hotels and resorts for smooth and efficient operation and to impress customers is not an easy job. The staffs, therefore, must acquire appropriate and accurate advice from experts so that they can have a guideline to follow and become successful in their job. In addition, heads or executives of the front office must know how to write different types of reports and understand how to read numbers in reports, which is necessary for analyzing and managing their work most effectively.  

This course provides accurate and effective processes of cost calculation and control and allows students to learn what kind of costs that they need in include when calculating the cost, how to calculate and how to price food and beverage that will make profit. 

This course provides accurate and effective processes of cost calculation and control and allows students to learn what kind of costs that they need in include when calculating the cost, how to calculate and how to price food and beverage that will make profit. 

Paying tax is entrepreneurs’ role and responsibility and they must pay tax in accordance with the correct type of incomes and actual expenses. Therefore, entrepreneurs must be careful. Now, there are many different kinds of hotel and food and accommodation businesses and responsible personnel should have knowledge and understanding of taxation in order to plan taxation system that is correct and suitable for the type of their business. By doing so, there will be less mistakes and they can effectively solve taxation-related problems that affect their business. 

ขยายกรอบรายได้ และผลักดันผลกำไรให้กับโรงแรม โดยการใช้วิธีเชิงกลยุทธ์ระดับสูงในการกำหนดราคา และการควบคุมห้องพักคงเหลือ การเพิ่ม และการควบคุมความต้องการของลูกค้า

This course will help you to thoroughly understand all steps of how to work with different OTAs and how to maximize results, learn that each OTA has different systems and good & bad points that you need to pay attention, and learn how to smoothly work with each OTA to increase your sales and gain the most profits both in high and low seasons. 

The course offers knowledge on how to win the heart of customers, how to manage operation at the front desk, the importance of housekeeping section that impresses customers with their services, how to manage food and beverage service, how to control cost, the importance of kitchen management, health occupation, quality control, kitchen design, menu design, work force planning, as well as how to purchase raw materials.    Financial and accounting management of a hotel can evaluate the operation of hotel executives and owners. Personnel is also an important composition that drives all types of businesses. Therefore, human resource development and management, as well as a hotel’s crisis management and risk management measures are crucial for a business to be successful. Dusit Thani College invites successful hotel managers with vision, leadership and ethics in hotel management to give lectures to students of this course.

This course will help you understand and capable of applying modern techniques / strategies to human resource management system. This will help connect employees from different backgrounds and age together, along with establish good attitudes, promote synergy, and provide motivation for everyone. These effects will lead to efficient performance with great quality outcome that can impress everyone involved.  

This course will teach you techniques to successfully close a deal and get to organize bouquets both inside and outside your hotel. Tips on how to win customers’ heart and how to win over competitors, as well as bouquet preparation and supervision processes that guarantee the satisfactory of customers and the success of the work will also be shared.