A successful hotel manager is not necessarily an expert in all aspects, but deep understanding on principles and the contents of their work are crucial, as well as high leadership skill and the ability to communicate and manage their tasks. In addition, a successful hotel manager should win the hearts of the heads of each department, the hotel staffs whose experience and expertise are higher, and older staffs under your supervision that are quite hard to handle. This course will allow you to understand strategies for a good hotel GM, concerning business aspect, how to make money, how to develop your leadership skills and influence your team, customer services, and techniques on how to work with hotel owners and executives from international hotel chains.  

To manage front office in hotels and resorts for smooth and efficient operation and to impress customers is not an easy job. The staffs, therefore, must acquire appropriate and accurate advice from experts so that they can have a guideline to follow and become successful in their job. In addition, heads or executives of the front office must know how to write different types of reports and understand how to read numbers in reports, which is necessary for analyzing and managing their work most effectively.  

To manage front office in hotels and resorts for smooth and efficient operation and to impress customers is not an easy job. The staffs, therefore, must acquire appropriate and accurate advice from experts so that they can have a guideline to follow and become successful in their job. In addition, heads or executives of the front office must know how to write different types of reports and understand how to read numbers in reports, which is necessary for analyzing and managing their work most effectively.  

To manage front office in hotels and resorts for smooth and efficient operation and to impress customers is not an easy job. The staffs, therefore, must acquire appropriate and accurate advice from experts so that they can have a guideline to follow and become successful in their job. In addition, heads or executives of the front office must know how to write different types of reports and understand how to read numbers in reports, which is necessary for analyzing and managing their work most effectively.  

This course provides accurate and effective processes of cost calculation and control and allows students to learn what kind of costs that they need in include when calculating the cost, how to calculate and how to price food and beverage that will make profit. 

This course provides accurate and effective processes of cost calculation and control and allows students to learn what kind of costs that they need in include when calculating the cost, how to calculate and how to price food and beverage that will make profit. 

This course provides accurate and effective processes of cost calculation and control and allows students to learn what kind of costs that they need in include when calculating the cost, how to calculate and how to price food and beverage that will make profit. 

Being a housekeeper is not an easy job, whether you are a housekeeper who works for a hotel, a resort, a service apartment or a company and an organization. A professional housekeeper that deserves praise and continuous career progress must produce good-quality work. In addition, they need to learn and get an opportunity to be trained about proper working steps. This course is suitable for not only a housekeeper, but also anyone who wish to learn how to perfectly take care of your house, how to use cleaning equipment and cleaning liquids that fit with different types of floors and how to care for your and your family’s clothing. 

Being a housekeeper is not an easy job, whether you are a housekeeper who works for a hotel, a resort, a service apartment or a company and an organization. A professional housekeeper that deserves praise and continuous career progress must produce good-quality work. In addition, they need to learn and get an opportunity to be trained about proper working steps. This course is suitable for not only a housekeeper, but also anyone who wish to learn how to perfectly take care of your house, how to use cleaning equipment and cleaning liquids that fit with different types of floors and how to care for your and your family’s clothing. 

Purchasing is a delicate work, and every step needs careful eyes. Responsible personnel must know how to select the best good producers and suppliers for their business and know how to negotiate a better price and specify good delivery date. They must also know how to compare and examine quality of goods and how to check goods upon their arrival, as accurate operation of purchasing section affects raw material cost and other costs necessary to run their restaurant, hotel, and resort. It is clear that effective purchasing is important, not only for staffs in purchasing section, but also for executives and owners who must learn and understand all steps of good purchasing so that they can provide proper recommendations and make reasonable decision when needed.  

Paying tax is entrepreneurs’ role and responsibility and they must pay tax in accordance with the correct type of incomes and actual expenses. Therefore, entrepreneurs must be careful. Now, there are many different kinds of hotel and food and accommodation businesses and responsible personnel should have knowledge and understanding of taxation in order to plan taxation system that is correct and suitable for the type of their business. By doing so, there will be less mistakes and they can effectively solve taxation-related problems that affect their business. 

This course will help you to thoroughly understand all steps of how to work with different OTAs and how to maximize results, learn that each OTA has different systems and good & bad points that you need to pay attention, and learn how to smoothly work with each OTA to increase your sales and gain the most profits both in high and low seasons. 

This course will help you understand and capable of applying modern techniques / strategies to human resource management system. This will help connect employees from different backgrounds and age together, along with establish good attitudes, promote synergy, and provide motivation for everyone. These effects will lead to efficient performance with great quality outcome that can impress everyone involved.  

This course will teach you techniques to successfully close a deal and get to organize bouquets both inside and outside your hotel. Tips on how to win customers’ heart and how to win over competitors, as well as bouquet preparation and supervision processes that guarantee the satisfactory of customers and the success of the work will also be shared. 

The elements of successful restaurants are good food, good vibes, and good services. However, nowadays, many restaurants tend to focus more on food and vibes rather than the proper services. As a result, some of them are facing problems and become unsuccessful. Therefore, to impress the customers, the service unit needs to understand how to provide proper services in a professional way.

Kitchen is the heart of restaurant business as most of the cost is spending there. Effective kitchen management will contribute to effective cost control. Therefore, owners and managers need to put more focus on this point. This course will help you understand how to plan and manage the kitchen effectively which can reduce your cost and increase your income.